In addition to our standard Process Improvement Projects, PIU also run Process Improvement Workshops.
Purpose: To better understand the nature of the current problems and their importance.
How: Brainstorming all the problems with the current process as a group, encourages a better
and shared understanding of all the different problems and their effect on the customer and
everyone involved within the process. By grouping the problems into themes (affinity mapping),
problem statements can be written to clearly, concisely and consistently describe the problems
with the current state and why this matters. The problems are then prioritised by the group.
Outputs: Problem statements allow problems to be communicated more widely, outside of the
workshop, helping to secure buy in from others when you begin to make improvements. SMART
actions are drawn up, designed to start addressing the problems identified.
Problem definition workshops are also very useful when you wish to scope a problem down,
allowing you to concentrate on the biggest problems first.
Purpose: To understand what is required from a new process and to design an efficient process
from the start.
How: Firstly, it is important to agree the scope of the new process and agree what the process
needs to deliver and who is it’s customer. By clearly defining who the customer of the process is
and what they want, you can begin to design a process that will deliver this. After identifying
what information needs to feed into this process, who will be supplying this and the outputs that
need to be produced, you can then design and map a new and efficient process.
Outputs: A shared understanding of what the new process needs to deliver and a detailed
process map of the new process. SMART actions that will allow the team to begin to effectively
implement the new process and to ensure further questions are answered.
To map the current process and identify areas for improvement.
How: Brainstorm the problems with the current process and possible ideas for improvement,
before mapping the process in detail so areas where these problems could be addressed can be
identified. Mapping the process in detail helps the group to identify the parts of the process that
add value from the customer's perspective, those that must be done (e.g to ensure compliance)
and those that are unnecessary, helping the group to streamline the process.
Outputs: A shared understanding of the process and its problems with SMART actions to help
the team make improvements to the process.